FAQ's
On our faq page, you can find questions about flooring underlayment and floor heating systems. Get helpful information to assist with your purchase decisions and address any concerns you may have.
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When installing SoundBuffer underneath a floating floor, please use a high quality duct tape at the seams. If you are using the double-glue or nail-down installation method, that is not required.
SoundBuffer will help reduce minor subfloor imperfections, however it is not a substitute for proper subfloor preparation. Please ensure your subfloor is within tolerances of your flooring manufacturer prior to installing SoundBuffer.
If you are looking for a test report please send an email to [email protected] and specify the product and type of report you are needing. We would be more than happy to email you a copy of any testing data that we have.
When installing Insulayment with porcelain tile, we recommend using a latex modified portland based thinset that conforms to ANSI A118.4.
Insulayment will provide thermal insulation, making your radiant heating system more effective.
Insulayment is not approved for use with sheet vinyl or linoleum flooring.
Insulayment is approved for flooring applications only. We do not have testing to establish safety or effectiveness in wall applications.
QuietWarmth Tile and Insulayment with tile floor covering are only approved in conditions where the subfloor meets the standards established by the Tile Council of North America. If your subfloor meets these standards, the proper method to install these products would be to spread a layer of thinset over the top of the Insulayment, then lay the QuietWarmth tile mat(s), then install your ceramic tile.
We recommend installing Insulayment with a latex modified thinset. The thinset listed would be one of many options suitable to use.
Insulayment has not been tested with “puzzle” or “gym” type flooring options. We cannot attest to suitability.
It is not recommended to use any underlayment beneath peel and stick tile.
SoundBuffer has an IIC rating of 68. To view specific test reports on all of our products, please visit our Knowledge Center and click on Underlayment Sound Test Tool.