FAQ's
On our faq page, you can find questions about flooring underlayment and floor heating systems. Get helpful information to assist with your purchase decisions and address any concerns you may have.
Filter
When installing SoundBuffer underneath a floating floor, please use a high quality duct tape at the seams. If you are using the double-glue or nail-down installation method, that is not required.
SoundBuffer will help reduce minor subfloor imperfections, however it is not a substitute for proper subfloor preparation. Please ensure your subfloor is within tolerances of your flooring manufacturer prior to installing SoundBuffer.
If you are looking for a test report please send an email to [email protected] and specify the product and type of report you are needing. We would be more than happy to email you a copy of any testing data that we have.
To clean ParkPad, we recommend you wash off dirt and grime with a mild dish detergent and water. We do not recommend you attempt to wash large amounts of motor oil out of your ParkPad, as motor oil is an environmental hazard. Please replace ParkPad if it becomes saturated with any type of chemical that can contaminate the soil or ground water.
Yes, our ParkPad product is wrapped in plastic for shipping.
The ParkPad backing will not “melt” in the heat of your garage. It does not stick to surfaces, even when warm. However, please ensure your paint is fully cured prior to placing ParkPad over it.
It is not recommended to use any underlayment beneath peel and stick tile.
SoundBuffer has an IIC rating of 68. To view specific test reports on all of our products, please visit our Knowledge Center and click on Underlayment Sound Test Tool.
SoundBuffer is suitable for use with most flooring adhesives. We defer to your flooring manufacturer’s guidance on selecting a specific product.
SoundBuffer does not prevent or protect from moisture in your concrete slab. We recommend selecting an underlayment from our QuietWalk family of underlayments. The QuietWalk products have a recycled fiber construction that wicks harmful moisture from the slab and allows it to safely evaporate, while protecting your new flooring with the bonded vapor barrier.
No, SoundBuffer is not approved for use with ceramic tile. We recommend Insulayment for a ceramic tile application.
SoundBuffer is approved for use with radiant heat systems. We recommend pairing with our QuietWarmth Radiant Heat Systems.