FAQ's
On our faq page, you can find questions about flooring underlayment and floor heating systems. Get helpful information to assist with your purchase decisions and address any concerns you may have.
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If you are looking for a test report please send an email to [email protected] and specify the product and type of report you are needing. We would be more than happy to email you a copy of any testing data that we have.
To clean ParkPad, we recommend you wash off dirt and grime with a mild dish detergent and water. We do not recommend you attempt to wash large amounts of motor oil out of your ParkPad, as motor oil is an environmental hazard. Please replace ParkPad if it becomes saturated with any type of chemical that can contaminate the soil or ground water.
Yes, our ParkPad product is wrapped in plastic for shipping.
The ParkPad backing will not “melt” in the heat of your garage. It does not stick to surfaces, even when warm. However, please ensure your paint is fully cured prior to placing ParkPad over it.
SoundStep XL is only approved for hardwood and laminate flooring. We recommend our QuietWalk LV or SoundStep LV products for luxury vinyl plank flooring.
SoundStep XL is intended for use as an underlayment installed between the subfloor and floor covering. We have no testing data to support or disprove its effectiveness in any other application.