FAQ's
On our faq page, you can find questions about flooring underlayment and floor heating systems. Get helpful information to assist with your purchase decisions and address any concerns you may have.
Filter
When installing SoundBuffer underneath a floating floor, please use a high quality duct tape at the seams. If you are using the double-glue or nail-down installation method, that is not required.
SoundBuffer will help reduce minor subfloor imperfections, however it is not a substitute for proper subfloor preparation. Please ensure your subfloor is within tolerances of your flooring manufacturer prior to installing SoundBuffer.
If you are looking for a test report please send an email to [email protected] and specify the product and type of report you are needing. We would be more than happy to email you a copy of any testing data that we have.
SoundStep XL is only approved for hardwood and laminate flooring. We recommend our QuietWalk LV or SoundStep LV products for luxury vinyl plank flooring.
SoundStep XL is intended for use as an underlayment installed between the subfloor and floor covering. We have no testing data to support or disprove its effectiveness in any other application.
It is not recommended to use any underlayment beneath peel and stick tile.
SoundBuffer has an IIC rating of 68. To view specific test reports on all of our products, please visit our Knowledge Center and click on Underlayment Sound Test Tool.
SoundBuffer is suitable for use with most flooring adhesives. We defer to your flooring manufacturer’s guidance on selecting a specific product.
SoundBuffer does not prevent or protect from moisture in your concrete slab. We recommend selecting an underlayment from our QuietWalk family of underlayments. The QuietWalk products have a recycled fiber construction that wicks harmful moisture from the slab and allows it to safely evaporate, while protecting your new flooring with the bonded vapor barrier.
No, SoundBuffer is not approved for use with ceramic tile. We recommend Insulayment for a ceramic tile application.
SoundBuffer is approved for use with radiant heat systems. We recommend pairing with our QuietWarmth Radiant Heat Systems.
SoundBuffer is not approved for use under sheet vinyl. Sheet vinyl is very thin and pliable; you could see issues with damage, wear, telegraphing, etc. SoundBuffer is approved for luxury vinyl tile or plank, laminate, and hardwood.