FAQ's

On our faq page, you can find questions about flooring underlayment and floor heating systems. Get helpful information to assist with your purchase decisions and address any concerns you may have.

If you are looking for a test report please send an email to [email protected] and specify the product and type of report you are needing. We would be more than happy to email you a copy of any testing data that we have.

Yes, the QuietWarmth Radiant Heating Mats can be adjusted to length by cutting in between the solid black bars, on the dotted line. You cannot alter the width of the mats. The QuietWarmth Tile mats need to be properly sealed prior to installing tile floor covering. Refer to our installation guides for complete instruction prior to installing.

You can connect multiple QuietWarmth mats by wiring them in parallel and joining them together in a junction box, then connecting the junction box to the thermostat. The 120V system can handle up to 150 square feet per dedicated circuit; the 240V system can handle up to 300 square feet per dedicated circuit. We recommend you consult with a licensed electrician and read our full installation instructions prior to beginning your installation.

The mats cannot be cut to width, nor can they have a circle cut out of them; they can only be cut to length in a straight line between the solid black conducting bars. Depending on your room dimensions, you could install separate mats along the side and in front of the toilet. If there is not enough space to install a mat on the sides of the toilet, you would install the mat only in front of the toilet.

You can connect multiple QuietWarmth mats by wiring them in parallel and joining them together in a junction box, then connecting the junction box to the thermostat. The 120V system can handle up to 150 square feet per dedicated circuit; the 240V system can handle up to 300 square feet per dedicated circuit. We recommend you consult with a licensed electrician and read our full installation instructions prior to beginning your installation.

Yes, the QuietWarmth Radiant Heating Mats can be adjusted to length by cutting in between the solid black bars, on the dotted line. You cannot alter the width of the mats. The QuietWarmth Tile mats need to be properly sealed prior to installing tile floor covering. Refer to our installation guides for complete instruction prior to installing.

QuietWarmth cannot be used with nail-down installations. If a mat is punctured, the function and safety would be compromised and it must be replaced.

The cut portion of the QuietWarmth Float and QuietWarmth Tile mats are not reusable and should be discarded. Our QuietWarmth 2-in-1 Float Mats have lead wires on both ends, so you are able to use both ends of the cut mat.

You can install QuietWarmth mats on bathroom floors. The mats cannot be placed in the shower.

The QuietWarmth Tile system is designed to be installed under ceramic, porcelain, or natural stone tile that require a thinset or mortar installation. The QuietWarmth Float system is designed to be installed under floating floor installations.

QuietWarmth is designed as a comfort heat system, however it will provide some ambient heat. To determine whether this system will provide primary heat in your room, you would need to conduct a J-Calculation for heat loss.

If the heat symbol light is blinking, the mat is working correctly. When the Wi-Fi finds a connection, the Wi-Fi indicator light will remain solid.